• Where is the store based?

    France

  • What is this store's return and exchange policy?

    We accept no return or exchange of our products.
    If there's any problem with your order, please contact us at order@tsundereko.com so we can discuss the problem and look for a solution.

  • Do you accept orders placed outside of the US?

    Yes

  • How long will it take before the item gets shipped ?

    We usually ship our orders two times a month.

  • How long will it take to receive my order?

    - France = +48h (2 business days)
    - Europe = within a week
    - Rest of the world = more than a week (depending on your country's postal service !)

  • Can I pay my order with Stripe (direct order with credit card) or Paypal ?

    We only accept Paypal

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact Page or through your tictail account.